POLICIES

Vaccination Requirements

We know only the safest environment would be acceptable for your pet! Therefore, all pets must be current on all vaccinations including rabies, Bordetella, DA2PP, Canine Influenza (H2N3), and Leptospirosis. In addition, a negative fecal flotation test must be provided every six months. We also require pets to be on heartworm prevention, flea & tick medicine, and to have a negative heartworm test annually.  Records can be emailed to us at barkandpurryonkers@gmail.com or brought in persons. Please include the pet's name and what service you are requesting in the email subject line. 

Boarding Reservation and Profile

An online boarding reservations and profile with all your personal and emergency information must be completed for each pet and stay. The Pet Profile which gives us important medical and behavior/training information must also be filled out to ensure a safe, happy and healthy stay.  The Pet Profile only needs to be filled out once, prior to your first stay with us. All information is confidently kept on file.

Reservations

Reservations for boarding must be made within 72 hours of the scheduled date. This is considered a "last minute" reservation and must be paid in full. 

Reservations made prior to 72 hours must pay a 50% deposit.

Refund Policy 

Please make your plans carefully as there are no refunds for early pick up of your pet. Any changes to your reservation must be done 72 hours prior to your scheduled drop off day and time.

Holiday Refund Policy

There will be no refunds for holiday reservations!  If you are booking your

pet for a national holiday (Christmas/New Years, Spring Break, Memorial Day, 4th of July, Labor Day or Thanksgiving), you must secure your reservation with a Visa or Mastercard.  Your credit card will not be charged unless you cancel your reservation and your dog’s spot can not be filled.

Aggressive Dogs 

Each case will be determined on an individual basis. Because your pet cannot play in the Community Play Area, you might consider a 30 minute walk. See one of our professionals for assistance.

Shy Dogs

If your dog is a little overwhelmed with playing in the Community Play Yard, you might consider a 30 minute nature walk. See one of our professionals for assistance.

Destructive Dogs

Please inform us if you have a destructive dog. You will be responsible for anything your dog destroys as far as toys, bedding, furniture, etc. You might consider bringing your pet’s own belongings. Just a reminder, we will not be responsible for these items.

Medication Policy

A Medication form must be filled out and on file. Medication must be in it’s original container with both your and your pet's name on it. We will record the time and dose of medication on your daily activity report.

Dog Bite Policy

We do everything we can to ensure a happy and safe environment.  However, dogs are animals and can be unpredictable even in the safest environment. In the event that your dog bites another dog or human, you will be responsible for all veterinary and or medical bills incurred from said bite.

Emergency Policy

In the event of an emergency, we will notify you at the number designated on your records for emergencies. If we can not reach you, your pet will be taken to your veterinarian or the nearest veterinarian at Bark & Purr’s discretion. You will be responsible for any and all fees associated with the treatment of your dog.

Illness Policy

Please do not bring your dog if he/she has any of the following:

  • fleas
  • parasites
  • vomiting
  • diarrhea
  • contagious skin condition
  • cough
  • sneezing, runny eyes and/or nose

If your dog shows signs of any of these conditions while in our care, we will take your pet to your veterinarian or the nearest veterinarian at Bark& Purr's discretion.

What Our Customers Say

We love all of our local customers from Yonkers and nearby areas including Mt VernonNew RochelleBronxvilleTuckahoeEastchester, and more!

Come visit our pet supply store in Yonkers, NY specializing in quality food, treats, and supplies for cats and dogs.